Return Policy
At Just by Hands, we endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. The subtle imperfections in the hand work, texture, and colours are a natural, beautiful outcome of the handcrafted process and not a defect – a quality often considered desirable by fashion enthusiasts.
As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order.
GENERAL
To return or exchange a product or report damage in transit, please get in touch with our Customer Care within 48 hours of delivery:
- by email at care@justbyhands.com with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
- Check the products carefully once you receive them and mention any tampering of the package, missing item or damage/ breakage on the delivery receipt presented by the courier partner.
- Retain the packaging of the damaged products received until our insurance adjuster visits to survey the breakage.
Our customer care team will look into the issue and revert back within 48 working hours.
EXCHANGE & REFUND POLICY
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit.
No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
For any other questions or clarifications, please reach out to our team at care@justbyhands.com
